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Creating a new cPanel account in WHM - Knowledgebase / Website Hosting - Micron21 Helpdesk

Creating a new cPanel account in WHM

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WHM is the account manager for cPanel, and it is here that you can manage and create new cPanel accounts under your hosting package.

The steps for creating a new cPanel account in WHM can be found in the guide below:


Before you can create a new cPanel account, you must create a package to use.

If you already have created a package, you can skip this step.

  1. In WHM, select "Add a Package" in the sidebar under the "Packages" header.
    Click here to show the screenshot

  2. Give your package a name. Note that you cannot use spaces in package names. We recommend you pick something meaningful that represents the package's settings, such as "MyPackage_2GB_Disk".
  3. Select the resource limits you would like your package to have. Please note the following:
    • Your primary cPanel account's disk quota is the maximum amount you can have shared across all your accounts. Note: Your accounts may be automatically suspended if you go over this amount.
    • Bandwidth is not metered, so you can set it as high as you like.
    • The "Max" options (Max FTP Accounts, Max Sub Domains etc.) are not limited, so you may set this to whatever you desire.
    • Setting these options to 0 will not make them unlimited. You will need to provide an upper limit for accounts to use these.
  4. Leave "Settings" and "LVE Settings" as they are and click on the blue "Add" button at the bottom of the page.

Once you have created your new package, you can create a new cPanel account.

  1. Go back to the main WHM page by clicking on the "WHM" logo at the top left of the page.
  2. Select "Create a New Account" from the main page.
    Click here to show the screenshot

  3. Review your account limits to make sure you have enough disk space and free accounts available.
  4. Fill out the details for your new cPanel account:
    • Domain: The domain you wish to use for this account.
    • Username: The name of the account you are creating. This is auto-filled by the server. We suggest you leave this as-is.
    • Password/Re-type Password: The password for this account. We highly recommend using the Generate button to the right of the password field to create a secure random password. 
    • Email: The email address the server will send alerts related to this account to.
    • Choose a Package: Select a package for this account. This will be the package you created in the first part of this article.
  5. Once you have filled out these details, you are ready to create your account. Scroll to the bottom of the page and click the blue "Create" button.
    If the cPanel account you are creating will only be used for website hosting and NOT for your emails, then select the "Remote Mail Exchanger" option under "Mail Routing Settings". This will instruct the server to pass mail for this domain onto an external server (Micron21 Hosted Exchange, Google Gsuite, Microsoft 365 etc.)

Once you are done, you can begin to use your new cPanel account.

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